Question 1

How do I place an order?

Accepted Answer

Placing an order is simple! Browse our collection, select your items, choose your size, and click "Add to Cart." When you're ready, go to your cart, review your items, and proceed to checkout. Enter your shipping details, select a payment method, and complete your purchase. You’ll receive an order confirmation email once your order is successfully placed.

Question 2

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive an email with tracking information and a link to track your package. You can also check the status of your order by logging into your account on our website.

Question 3

How long does shipping take?

Accepted Answer

Standard shipping usually takes between 3-7 business days, depending on your location.

Question 4

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including:
Credit/Debit cards (Visa, MasterCard, etc.)
Net banking
UPI payments
Cash on Delivery (COD) for selected areas

Question 5

How can I contact customer support?

Accepted Answer

If you have any questions or need assistance, our customer support team is here to help! You can reach us via email at info@insteestore.in or through our contact form on the website.

Question 6

What products do you offer at Insteestore?

Accepted Answer

We offer a wide range of high-quality clothing for men and women, including casual wear, activewear, and accessories. Our collection combines the latest fashion trends with timeless designs, ensuring you always have something stylish and comfortable to wear.

Question 7

Is my payment secure?

Accepted Answer

Yes, your payment is secure with us. We use industry-standard encryption technologies to protect your personal and payment information during checkout

Question 8

What is your return and exchange policy?

Accepted Answer

We offer a hassle-free return and exchange policy within 03 days of receiving your items. Please ensure the products are in their original condition and packaging. For more details, please visit our Return & Exchange Policy.

Question 9

Do you offer international shipping?

Accepted Answer

Yes, we offer shipping all over the world.

Question 10

Are the fabrics used in your clothing sustainable?

Accepted Answer

At Insteestore, we are committed to sustainability. We use eco-friendly fabrics and work with suppliers who adhere to ethical manufacturing practices. Our goal is to create fashionable clothing that is both high-quality and environmentally responsible.

Question 11

Can I modify or cancel my order after it has been placed?

Accepted Answer

Once an order is placed and processed, it cannot be modified or canceled. If you wish to cancel, please contact our customer service team as soon as possible, and we will do our best to assist you before the order is dispatched.

Question 12

Can I change the shipping address after placing an order?

Accepted Answer

Once an order is placed, we start processing it right away. If you need to change the shipping address, please contact us at info@insteestore.in as soon as possible, and we will do our best to accommodate your request before the item is dispatched.

Question 13

How do I know which size to choose?

Accepted Answer

To ensure the best fit, we provide a detailed size guide on each product page. You can compare your measurements with our size chart to select the perfect fit. If you’re unsure, feel free to contact our customer support team for assistance.

Question 14

Can I use multiple discount codes on a single order?

Accepted Answer

Currently, we allow only one discount code per order. However, you can apply a promo code or voucher at checkout to enjoy the discount on your total purchase.

Question 15

What should I do if my order is damaged or defective?

Accepted Answer

We take great care in packing your items, but if you receive a damaged or defective product, please contact our customer service team immediately at info@insteestore.in with photos of the damaged item. We’ll arrange for a return, exchange, or refund as per our policy.

Question 16

How do I subscribe to your newsletter?

Accepted Answer

To stay up to date with the latest collections, offers, and news, simply enter your email address in the subscription box located at the bottom of our website. You’ll receive exclusive updates and promotions directly in your inbox.

Question 17

Do you offer bulk orders for businesses or events?

Accepted Answer

Yes, we offer bulk ordering options for businesses, events, or special occasions. Please contact our customer support team at info@insteestore.in with your requirements, and we will be happy to assist you with customized orders and discounts.

Question 18

Are there any hidden charges or taxes?

Accepted Answer

No, there are no hidden charges. The price shown for each item is the final price, and any applicable taxes or shipping fees will be clearly mentioned during the checkout process before you confirm your order.

Question 19

Can I create an account to save my orders and preferences?

Accepted Answer

Yes, creating an account on our website allows you to save your order history, shipping details, and preferences for faster checkouts in the future. You’ll also be the first to know about new arrivals, sales, and exclusive offers.

Question 20

How do I return an item?

Accepted Answer

To initiate a return, please review our Return & Exchange Policy and contact our customer service team. Ensure that the item is in its original condition, with all tags intact, and packed securely for return shipping. After receiving the returned product, we will process your refund or exchange.

Question 21

Do you offer free shipping?

Accepted Answer

We offer free shipping on all orders above a certain amount of  ₹599 within India. For orders below that threshold, a small shipping fee may apply, which will be displayed during the checkout process.

Question 22

Can I change the items in my order after it has been placed?

Accepted Answer

Once an order is placed, we start processing it right away. If you need to change the items, please contact us at info@insteestore.in as soon as possible, and we will do our best to accommodate your request before the item is dispatched.

Question 23

What is your policy on pre-orders?

Accepted Answer

For certain items, we offer pre-orders. If you place a pre-order, your items will be shipped as soon as they are available in stock. You will receive an email notification with the expected shipping date. Please note, pre-order items cannot be canceled once placed.

Question 24

How do I remove an item from my cart?

Accepted Answer

To remove an item from your cart, go to your cart page and click the "Remove" button next to the item you want to delete. You can continue shopping or proceed to checkout once you’ve finalized your selections.

Question 25

Can I purchase a product if it's out of stock?

Accepted Answer

If an item is out of stock, you can sign up to be notified when it’s back in stock. Just click the "Notify Me" button on the product page, and you’ll receive an email when the item is available again.

Question 26

What happens if my item is out of stock after I've placed the order?

Accepted Answer

In rare cases, if an item becomes unavailable after you've placed an order, we will notify you and make it available within 2-3 business days.

Question 27

Do you have a physical store?

Accepted Answer

Currently, insteestore operates exclusively online. This allows us to offer a wider selection of products and deliver them directly to your doorstep. Stay tuned for future updates as we explore new ways to connect with our customers.

Question 28

Do you offer student discounts?

Accepted Answer

Yes, we offer special student discounts from time to time. To be notified about such offers, make sure you're subscribed to our newsletter or follow us on social media for the latest updates.

Question 29

How can I apply a discount code?

Accepted Answer

To apply a discount code, enter the code in the “Promo Code” box on the checkout page before completing your payment. The discount will be applied to your total order

Question 30

How do I know if an item is on sale or has a discount?

Accepted Answer

Items on sale or with discounts are clearly marked with a "Sale" or "Discount" tag on the product page. You’ll also see the original price and the discounted price displayed.

Question 31

Can I add an item to my order after it has been placed?

Accepted Answer

Unfortunately, once an order is placed, we cannot add or modify the items. However, you can place a new order if you would like to purchase additional items.

Question 32

What do I do if I receive the wrong item?

Accepted Answer

We apologize for any mistakes in your order. If you receive the wrong item, please contact our customer service team immediately at info@insteestore.in with your order details. We will arrange for a return and send you the correct item as soon as possible.

Question 33

Can I see your store’s product reviews?

Accepted Answer

Yes, we value feedback from our customers! You can find product reviews on the product pages where customers share their experiences and rate the items they’ve purchased. We encourage you to leave a review after receiving your order.

Question 34

How do I care for my clothes?

Accepted Answer

To ensure your Insteestore items stay in great condition, we include care instructions on the product tags and description pages. We recommend following these instructions carefully for best results. For specific inquiries, feel free to contact us for more guidance.

Question 35

Can I purchase an item as a gift and have it sent directly to the recipient?

Accepted Answer

Yes, you can select a different shipping address during checkout to send an item as a gift.

Question 36

Do you offer alterations or custom sizing?

Accepted Answer

Currently, we do not offer alterations or custom sizing for our clothing. However, we provide a detailed size chart for each product to help you select the perfect fit. For further assistance, feel free to contact our support team.

Question 37

Can I change my payment method after placing an order?

Accepted Answer

Once your order is placed, we are unable to change the payment method. If you need to make any changes to your order or payment, please contact customer service immediately at info@insteestore.in. We’ll do our best to assist you.

Question 38

How do I know if my order has been successfully placed?

Accepted Answer

After placing an order, you will receive an order confirmation email with the details of your purchase. If you don't receive the confirmation email, please check your spam or junk folder, or contact us for assistance.

Question 39

Are the colors of products shown on the website accurate?

Accepted Answer

We make every effort to display products as accurately as possible, but colors may vary depending on the monitor or screen you are using. If you need further clarification, feel free to reach out to our customer support team before purchasing.

Question 40

Can I purchase items in different sizes?

Accepted Answer

Yes, you can choose different sizes for different items in your cart. Just select the appropriate size for each product before adding it to your cart.

Question 41

Do you offer personalized clothing or custom orders?

Accepted Answer

We also offer personalized clothing, but currently, it is available only for bulk orders. We are actively working on making personalized single-piece orders available in the near future. However, we continuously update our collection with new designs and styles, so stay tuned for fresh looks.

Question 42

How can I update my account details?

Accepted Answer

To update your account information, log in to your account and visit the "My Account" section. Here, you can update your personal details, shipping address, and other preferences.

Question 43

How do I find out about new collections and sales?

Accepted Answer

To stay up to date with our latest collections, sales, and promotions, we recommend subscribing to our newsletter and following us on social media platforms like Instagram and Facebook.

Question 44

What should I do if my payment is declined?

Accepted Answer

If your payment is declined, please double-check that your payment details are correct (such as your card number, CVV, and expiration date). If the issue persists, we recommend contacting your bank or payment provider to resolve any issues with your account. Alternatively, try using a different payment method.

Question 45

Do you offer discounts for first-time customers?

Accepted Answer

Yes! First-time customers can enjoy a discount on their first purchase when they subscribe to our newsletter. You will receive a unique discount code in your welcome email.

Question 46

Do you offer wholesale pricing?

Accepted Answer

Yes, we do offer wholesale pricing for bulk purchases. If you’re interested in buying in bulk, please get in touch with our sales team at info@insteestore.in for more information and to receive a personalized quote.

Question 47

How do I update my shipping address after placing an order?

Accepted Answer

If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible at info@insteestore.in. If the order has not yet been dispatched, we can update the address for you.

Question 48

How do I know if my order has been shipped?

Accepted Answer

You will receive a shipping confirmation email once your order has been dispatched. This email will contain your tracking number and a link to track your package.

Question 49

How can I contact you for further inquiries?

Accepted Answer

You can reach us via email at info@insteestore.in, or by using the contact form on our website. Our customer service team is available 24/7, and we aim to respond to all your queries as soon as possible.

Question 50

How can I share my feedback or suggest new products?

Accepted Answer

We love hearing from our customers! If you have feedback or suggestions, please contact us at info@insteestore.in. Your input helps us improve our products and services to better meet your needs.

Question 51

What happens if my package is lost or delayed?

Accepted Answer

If your package is lost or delayed, please contact our customer support team immediately at info@insteestore.in. We will work with the courier service to resolve the issue and ensure your order is delivered as quickly as possible.

Question 52

Can I purchase from your website if I'm outside India?

Accepted Answer

Yes, you can purchase from our website if you're outside India. We offer international shipping.

Question 53

Are the prices listed on your website inclusive of taxes?

Accepted Answer

Yes, the prices on our website include all applicable taxes. Any additional shipping fees or discounts will be calculated during checkout.

Question 54

Do you offer seasonal sales or promotions?

Accepted Answer

Yes, we run seasonal sales and promotions throughout the year. Make sure to subscribe to our newsletter or follow us on social media to be the first to know about exclusive discounts, sales, and new arrivals.

Question 55

What is the process for a Cash on Delivery (COD) order?

Accepted Answer

If you choose the Cash on Delivery (COD) option, you will pay for your order in cash when it is delivered to your address. Please ensure someone is available to make the payment at the time of delivery. COD is available for select locations only.

Question 56

What happens if my package is returned to you because the delivery address was incorrect?

Accepted Answer

If your package is returned due to an incorrect address, we will contact you to verify the correct address. A reshipping fee may apply, and you will be asked to pay the difference before we can resend the order.

Frequently Asked Questions